Singapore Airlines pulls the plug on manual check-in kiosks

Singapore Airlines pulls the plug on manual check-in kiosks

Passengers prefer checking-in online or via their mobile phone
No more check-in terminals means you'll have to keep your mobile or iPad ready, or get in queue.

Passengers flying on Singapore Airlines (SIA) will no longer be able to check-in using the 24 self-service check-in terminals.

Singapore Airlines has become one of the first few airlines to scrap the machines. Low usage, compounded by the increasing popularity of Internet and mobile check-in, have prompted this move as reported by Xinhua News.

The airline first introduced the service in 2006, allowing passengers to pick their seats and print their boarding passes at their leisure.

The entire process takes an average of five minutes to check-in versus an average of eight to 10 minutes at the counter.

Of late, the service has not proven to be very popular with passengers.

While SIA spokesman Nicholas Ionides did not provide specific usage rates, he did clarify that check-in options via the Internet and mobile phones have proven to be more popular, and the trend is likely to continue.

While Singapore's national carrier has stopped offering the kiosks, Changi Airport Group still provides the machines to airlines that wish to use them.

There are currently eight of the kiosks available, used by passengers of Cathay Pacific, Air France/KLM, Delta Air Lines and United Airlines.