The secret confessions of hotel employees

The secret confessions of hotel employees

Anonymous hotel staff spill truths and tips on Reddit thread
hotel staff
"I wish I was back at a youth hostel ..."

What happens when someone asks hotel staff to share “things that are disturbing/interesting/unsanitary about hotel rooms” on user-generated news site Reddit?

An explosion of 5,575 comments ranging from secrets and tips to expletives and anecdotes by hotel staff and guests.

Sometimes the IDs are even more disturbing than the comments (see: BayHarbourButcher or cold_white_silence) and yes, many of the comments are pretty damn disturbing.

Here’s the Reddit link. Read at your peril (be warned, you will not be able to stop) and especially not before a meal. Or a hotel stay. But first, some highlights.

Note: We cannot verify any of these reports. Some have been edited for clarity/spelling.


1. Simple verification 

"Just to clear this up, duvets are NOT meant to be slept on. I know many people are grossed out that they aren’t always changed but again they are not meant to be used as a blanket. There is a large warm blanket underneath with the sheets that are supposed to be used. Every single person who travels knows the horror stories accompanied with bed covers, so the right thing to do is to fold it and place it on the floor or chair."

2. Surprise, surprise

"I worked in a youth hostel for a while; time limits were never even brought up there and that was by far the cleanest place I’ve chambermaided in."

3. Washing up

"Always use the disposable cups in the rooms. The glasses/mugs are usually just rinsed in hot water in your bathroom sink."

4. Bookings

hotel staff "Can't wait to write about what just happened on Reddit tonight ..."
"Don’t book your hotel room online! The reservations are a pain in the ass to deal with. They were almost always impossible to cancel/refund. They also charge more than the actual rate and pay us less."

5. Safety

"Hotels, even nice ones, attract the worst kind of people. Don’t let your kids run around at night, make sure your door is closed properly … Don’t be an idiot!"

"Yes, always use the deadbolt and/or door chain when in your room."


6. Free stuff

"I’m a bellman and valet at a resort. I can give you free water bottles, tampons, valet parking, tours, shuttle rides, reservations, dry cleaning, hell even an upgrade to a better room if you just ASK ME. But no one ever does because they think I’m just a doorman. Oh and room service isn’t open all night so the kitchen cooks meals (like sandwiches and dessert and what not) and leaves them in a fridge near the front desk in case a guest checks in at like three in the morning and wants food. Anyways in the morning there’s just free food sitting there, every morning I get a free cheesecake if I want, but the guest could have it if he or she asked."

7. Who’s afraid?

"The guests shouldn’t be the ones scared in a hotel room (at least not in the hotel where I work). We have to hold our breath every time we enter a room that needs thorough cleaning. You can't believe the [stuff] we have to deal with sometimes. Most guests are friendly and thankful, but some people truly are animals."

8. Disturbia

"For the slower hotel goers. Do Not Disturb signs on a door most certainly means you will not get housekeeping service at any point during the day. I don't know how many people I have had to tell this to."

9. For the morbidly curious

"I worked at a hotel with a few friends of mine while at university. The biggest thing I found out while working there was that six months previously, a guest had hanged himself in one of the rooms and was found by the cleaner. From what I gather, the hotel was particularly empty at the time anyway and it was mid-afternoon, so they did their best to keep it quiet. The police arrived with the appropriate people, took away the body, without any guest having the faintest idea what was going on. It never even appeared in local news."

10. Timing

"We give free toothbrushes, deodorant, slippers and rubber ducks to anyone who asks. If you go to the front desk late at night when the auditor is working and ask, "can I have some free stuff?" They will probably give you something."

11. VIP treatment

"I work in a five-star hotel located in Central, Hong Kong. Yes, we have to comply with any request if the guest is considered a VIP. Not sure if this is interesting to you guys but we do have contact with local triads when prostitution is needed. We simply make a phone call and girls will be delivered faster than pizza."

Have some confessions, tips or stories of your own? Spill in the comments below

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